亚马逊店铺申诉信模板(刷单被封必备)
亚马逊作为全球最大的在线零售商之一,每天都有数百万的订单发生,随着电子商务行业的迅速发展和竞争加剧,商家们为了获得更多的销售收入往往会采取一些不规范的销售手段,比如刷单等。刷单现象在电商行业中普遍存在,虽然它能够提升销售额,但是与此同时也带来了很大的风险,一旦被亚马逊发现,店铺就会被封停,严重影响商家的正常营业和收入。
那么,如果您的店铺被亚马逊封停,该怎么办呢?这时候,您需要通过申诉信向亚马逊解释事情的真相和解决方案,让亚马逊重新审查您的店铺,以恢复您的销售资格。下面,我们将为大家提供一份亚马逊店铺申诉信模板,帮助您恢复被封店铺的销售资格。
Dear Seller Performance Team,
First of all, I would like to express my sincere apologies for any inconvenience caused to your platform and your customers. My name is ________ and I am the owner of the seller account ___________. After receiving the notice of account suspension, my team and I have conducted a thorough self-inspection and identified the problem that led to the suspension. I assure you that this was due to our lack of knowledge of Amazon’s policy, and we have already made improvements to ensure that such issues will not happen again in the future.
Our violation of Amazon’s policies mainly lies in the following aspects:
①We failed to adhere to Amazon’s strict review policies and allowed our employees to make improper orders. I understand that this has undermined the integrity of Amazon’s review system, and as a responsible seller, I apologize for this.
② We are insufficiently aware of Amazon’s prohibition of manipulating sales figures. We mistakenly thought that by artificially increasing our sales figures, it would help us gain more traction on the platform, which caused the suspension of our seller account. We promise that we will never engage in such behavior again and have already put in place more stringent internal controls to prevent any recurrence of this issue.
With regard to our current business situation, we acknowledge the seriousness of our actions and understand that our conduct has caused losses to both Amazon and our customers. We will do our best to take responsibility for our actions and protect the interests of all parties concerned. To this end, we propose the following measures:
① Sincerely apologize to our customers for the irregularities in their orders and offer them appropriate compensation.
② Provide more transparent information about our products and improve our after-sales service to enhance customer satisfaction.
③ Continue to comply with Amazon’s rules and regulations, and improve our internal management to avoid similar violations.
We thank you for your support and understanding. We are confident that, with your help, we can rectify our mistakes and return to the Amazon platform as a more responsible and compliant seller. Please kindly let us know if any additional information is required to support our appeal.
Best regards,
________
以上就是一份亚马逊店铺申诉信模板,您可以根据自己实际情况进行修改,让您的申诉信更加深入人心,获得更高的成功率。在申诉过程中,建议您要保持真诚和诚信,向亚马逊展示您的诚意和决心,才能让亚马逊更加信任您,并重新开启被封店铺的销售资格,让合法经营者再次站上电商平台的舞台。