亚马逊申诉信(成功申诉模板分享)
在做卖家的时候,难免会遇到一些问题,而这些问题往往会导致被关店或被封号。面对这种情况,我们就需要向亚马逊发起申诉,但是如何写出一封有力的申诉信呢?下面是一份成功申诉的模板,供大家参考。
首先,我们需要分清楚申诉类型。通常申诉可以分为以下几种:
1.产品信息相关
2.账户问题
3.交付配送问题
4.知识产权问题
接下来,根据所遇到的问题,我们来看看申诉信的具体模板。
一、产品信息相关
Dear Amazon,
I am writing to appeal the ASIN (Amazon Standard Identification Number) suspension of my product.
Recently, my product was suspended due to an issue regarding the product information. After checking and improving the listing, I am confident that all of the required information and policies are now accurately represented.
Please kindly review my product ASIN and reactivate it as soon as possible.
Thank you for your time and attention.
Best regards,
XXX
二、账户问题
Dear Amazon,
I am writing to appeal the account suspension of my Amazon seller account.
Recently, my account was suspended due to a violation of Amazon’s policies. After reviewing my account and identifying the issue, I have taken the necessary steps to correct the situation.
I understand that it is important to comply with all of Amazon’s policies and I assure you that I will continue to do so moving forward.
Please kindly review my account and reactivate it as soon as possible.
Thank you for your time and attention.
Best regards,
XXX
三、交付配送问题
Dear Amazon,
I am writing to appeal the delivery suspension of my orders.
Recently, my orders were suspended due to issues with delivery and shipping. After investigating the situation with my carrier, I have determined that the issue has been resolved and all future orders will be properly delivered.
I understand the importance of timely and accurate delivery and assure you that this issue will not occur in the future.
Please kindly review my orders and reactivate them as soon as possible.
Thank you for your time and attention.
Best regards,
XXX
四、知识产权问题
Dear Amazon,
I am writing to appeal the intellectual property dispute related to my product.
Recently, my product was suspended due to a claim of intellectual property infringement. After reviewing the claim and consulting with legal counsel, I have determined that my product does not infringe upon any intellectual property rights.
I understand the importance of respecting the intellectual property rights of others and assure you that my product is in full compliance with all applicable laws and regulations.
Please kindly review my product and reactivate it as soon as possible.
Thank you for your time and attention.
Best regards,
XXX
总之,一份成功的申诉信需要注意以下几点:
1.清晰明了地表达自己的问题;
2.确定自己的处理措施;
3.表现出对亚马逊的尊重和合作态度;
4.最后再次感谢。
通过以上模板以及对于注意事项的了解,相信大家撰写申诉信的时候会更得心应手,也能够成功地解决所遇到的问题。