亚马逊是全球最大的电商平台之一,它提供了千万种不同品类的商品,吸引了无数消费者的关注和购买。然而,对于卖家而言,亚马逊也是一个充满挑战和风险的平台。有时候由于各种原因,我们的产品可能会被下架,这给我们的生意造成了极大的影响,我们需要及时申诉并恢复我们的产品。
下架的原因很多,比如侵犯知识产权、违反规定等等。但无论出现什么情况,我们都有机会进行申诉,以恢复自己的产品在亚马逊平台上的售卖。本文将为大家分享一些成功申诉模板,希望帮助大家顺利通过亚马逊的审核。
首先,我们需要了解申诉的流程。通常来说,亚马逊会在你的卖家账户中发布通知,告知你的产品已经被下架,并简要说明原因。接着,你需要查找相应的规定和条款,检查是否存在违规行为。如果你真的犯了错误,那么你需要认真反思并纠正自己的做法。但如果你认为自己没有犯错,那么你需要立即开始申诉。
接下来,我们将为大家分享几个成功申诉模板,帮助大家更好地恢复产品的售卖权。
模板1:侵犯知识产权
Dear Amazon Review Team,
I am writing to appeal your decision to remove my product listing due to an intellectual property infringement claim. I am confident that my product does not infringe any patents, trademarks or copyrights and I would like to request that you reinstate my listing.
I have carefully reviewed the intellectual property claim filed against my product and I believe that it is without merit. My product design is original and does not use any material or technology that is protected by any active patent, trademark or copyright. In addition, my product has no similarity in terms of design and function to the alleged infringed product.
In the interest of transparency, I am providing you with evidence that supports my claim that my product does not infringe on anyone’s intellectual property rights. Please review the attached documents and let me know if you need additional information from me.
Thank you for your attention to this matter and I look forward to hearing from you soon.
Sincerely,
[Your Name]
模板2:违反规定
Dear Amazon Review Team,
I am writing to appeal your decision to remove my product listing due to a violation of Amazon’s policies. I have carefully reviewed the policies that my listing allegedly violated and I would like to explain why I believe that my product is compliant.
Firstly, I want to clarify that I take Amazon’s policies very seriously and I always make sure that my listings are fully compliant before submitting them. In this particular case, I believe that there may have been some misunderstanding or miscommunication regarding the nature of my product.
I have attached relevant documents that I believe will demonstrate that my product fully complies with Amazon’s policies. Please review this information and let me know if there is anything else that I can provide to support my appeal.
Thank you for your attention to this matter and I look forward to hearing from you soon.
Sincerely,
[Your Name]
模板3:误判
Dear Amazon Review Team,
I am writing to appeal your decision to remove my product listing because it has been mistakenly identified as a counterfeit or inauthentic item. I want to assure you that my product is 100% authentic and I have never sold, manufactured or distributed any fake or counterfeit products.
I understand that you have strict policies against counterfeiting and I respect Amazon’s commitment to ensuring the authenticity of the products sold on your platform. However, I believe that there has been a mistake and I would appreciate your help in rectifying this situation.
I am providing you with a detailed description of my product and all relevant documentation, including invoices, purchase orders, and quality control certificates. These documents should show that my product is authentic and that I am a legitimate seller.
I hope that you will take the time to carefully review my documents and reconsider your decision to remove my product from your platform. Thank you for your attention to this matter and I look forward to hearing back from you soon.
Sincerely,
[Your Name]
以上是三个成功申诉模板,供大家参考。当然,在实际操作过程中,还需要根据具体情况对模板进行修改和调整,以确保申诉的成功率。总之,申诉是卖家维护自己权益的重要方式之一,希望大家在运营自己的店铺时要了解相关规定和条款,并做好风险防范。